Important Terms & Conditions

The following Terms and Conditions apply to a Guest’s stay at Wine Country Motor Inn.

Please read these terms and conditions carefully, as these conditions incorporate the basis on which bookings for our property are accepted.

Fees, Charges and Identification

All reservations must be guaranteed with a valid credit card in the name of the Guest in the booking. All bookings will be charged to the guest's card in full prior to non-cancellation period by booking.com. Cash is not accepted at Wine Country Motor Inn, nor are digital card payments. Any additional payments taken from the Motel may appear on your credit card statement as” Wine Country Motor Inn, Cessnock Leagues Club or Cessnock Hospitality Group” as the payee. There is an additional 1.3% surcharge for all cards. Any outstanding money owing at check-out will automatically be charged to your credit card that is supplied at check-in.

The booking must be under the name of the Guest checking in to the Motel. The Guest must provide a current Federal or State Government issued photographic identification on arrival for security purposes. In addition, the Guest must also present a current physical credit card (digital cards are not accepted) which must match the name, in the name of the photographic ID.

All rates featured are for maximum occupancy two (2) people, (Executive Twin is (3) three people). Some room types have a maximum capacity of three (3) guests.

Housekeeping Service

Rooms are serviced daily by housekeeping. This service is limited during specific times and therefore if your DND sign is on the door after 12pm, your room may not get serviced. This service may also be unavailable on Public Holidays, however if this is the case, extra towels and amenities will be supplied.

Arrival information

Early check-in requests are NOT guaranteed. Check-in is from 2pm until close. If you absolutely have the need to occupy your room prior to check-in time, we strongly advise purchasing the extra night prior to your stay to avoid disappointment.

NOTE: Reception is open between 7.00am and 7.30pm Monday to Thursday, 7.00am and 9.00pm Friday/Saturday and 7.00am and 5.30pm Sunday. If you are unable to arrive during these hours, it is essential you contact reception prior to closing time on 0249932999. If you do not contact the Motel prior to closing your booking may be forfeited. Check-out is up until 10am.

Your use of the Motel

You agree to use the room in a reasonable manner in accordance with these terms and conditions during your stay and return the room to us at the end of your booking in the similar condition it was on check-in. You further agree to be liable to us for the cost to repair any damage you (or any of your Guests) cause to the property during the stay and any excessive cleaning required, as a result of you/your guest leaving the room (or any part of the property) in an excessively unclean state. You authorise us to take any of these related charges or costs from your credit card supplied in the booking. The costs charged will be the costs we incur.

Fire Policy Agreement

You agree that there is to be NO SMOKING, VAPING OR COOKING in the rooms and also agree to use all hair appliances in the bathroom. You also agree not to tamper with any smoke detectors. If you do, a fire alarm may be activated and you may be charged the call out fee from the Fire Brigade in the excess of $1850 and additional to this, a cleaning fee if a deep clean is required.

Communications

By booking, communications may be sent to you regarding promotions and seasonal deals, regarding the Wine Country Motor Inn and/or other services provided by the Cessnock Hospitality Group

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Wine Country Motor Inn con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.

En respuesta al coronavirus (COVID-19), el alojamiento aplica medidas sanitarias y de seguridad adicionales en estos momentos.