When booking a studio, one-bedroom, two-bedroom or three-bedroom apartment, guests will be located at our 4-star property on Micklegate.

For bookings made with free Cancellation, a 20% deposit is required upfront to secure the reservation, and the final balance is due one month prior to the stay.

If the booking is within the month, we require the full payment for the stay upfront. This is fully refundable up until 21 days prior to the stay. If you were to cancel the reservation between 20–9 days, you will be liable for 50% of the deposit, and if you were to cancel the stay any time after this, you will be liable for 100% of the deposit.

For advance purchase rate bookings, full payment will be taken at the time of booking.

Payment will be processed using the credit card you provided during booking on Booking.com. If payment is unsuccessful on booking, you will be notified and will have 24 hours to provide updated card details. If the details are not provided within this time, we will cancel the booking.

The property's reception opening hours are:

- Monday to Sunday: 09:30 to 18:00.

A refundable deposit of GBP 100 is needed per apartment for group bookings. This is payable one month prior to your arrival date.

Any damage or loss to the property caused by guests will incur a charge.

Guests arriving outside check-in hours will receive check-in instructions by email 1 day before arrival.

Please note that none of the rooms are suitable for wheelchair users.

Please note that some rooms are located on upper-level floors with no elevator access.

Guests can use the parking at the nearby NCP Car Park on Tanner Row, from 06:00 to 23:59.

Quiet hours are between 22:00:00 and 09:00:00.