Mercure Almaty City Center features air-conditioned rooms in Almaty. The property is close to several well-known attractions, 1.2 km from Almaty Central Mosque, a 15-minute walk from Ascension Cathedral and 1.3 km from Gvardeytsev-Panfilovtsev Park. Free WiFi is available throughout the property. The rooms in the hotel feature unique design inspired by local culture and traditional art. All units are equipped with a flat-screen TV with cable channels. Each room is equipped with a private bathroom with a bidet, free toiletries and a hair dryer. The units will provide guests with a desk and a kettle. A continental breakfast is served each morning at the property. International and local cuisine are served in the à la carte restaurant and in the Buffet Room with high ceilings and panoramic windows. At the Lobby Bar guests can enjoy fresh coffee and cocktails. Guests can also benefit from 4 conference rooms. Free access to the rooftop spa and fitness area is provided. Speaking English and Russian, staff are always on hand to help at the 24-hour front desk. Medeo is 15 km from Mercure Almaty City Center. Almaty International Airport is in a 30-minute drive from the hotel, while Almaty Railway Station is only a 12-minute walk away.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (9.4)

Breakfast info

Buffet

  • Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Mahmoud
Saudi Arabia Saudi Arabia
The experience was wonderful and what made it even better was the presence of an employee named Sophia who was excellent in dealing with and cooperating with guests. If someone needed clarification or didn't know something, she did her best to...
Vasileios
Greece Greece
Everyone was great but we have to mention Sofia from the reception she helped us a lot with everything Also mark was really helpful like all the staff Location beds the 24h bar
Mohammed
United Kingdom United Kingdom
Great location in the heart of the city centre. Comfortable room with lovely views looking out onto the city. Great help and support from the guest services folk.
Polina
Russia Russia
The hotel is fresh and clean, staff is friendly and helpful
Jasmin
Bosnia and Herzegovina Bosnia and Herzegovina
Very clean room, good quality of room service and very good breakfast.
Roger
United Kingdom United Kingdom
Cannot fault this hotel the staff are exceptional, friendly and helpful, the rooms are kept very clean as is the rest of the property. The property is central making it easy to explore the area.
Bassam
Oman Oman
Great location, very friendly welcoming helpful staff. Nice modern room.
Raymond
United Kingdom United Kingdom
Very clean and lovely decor & furnishings. Breakfast good selection.
Roza
Russia Russia
There is really nothing to complain about- location, clean and new super comfortable room, highly recommend
Tanya
Russia Russia
The best place. I’m in love. And I’m surprised it is estimated for 4 stars only 😊

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
2 single beds
2 double beds
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Sustainability

This property has 1 third-party sustainability certification.
Green Key (FEE)
Green Key (FEE)

Hotel surroundings

Food & Drink

Breakfast

  • Very good breakfast included with select options or available at the property for US$19.38 per person.
  • Menu style
    Buffet
  • Additional dining options
    Lunch • Dinner
GOURDET
  • Cuisine
    Mediterranean • Local • European
  • Service
    Breakfast • Lunch • Dinner
  • Ambiance
    Traditional • Modern
More food and drink
More food and drink
Meals • Restaurants • Facilities

House rules

Mercure Almaty City Center takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Adult (18+ years)
Extra bed upon request
KZT 10,000 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Mercure Almaty City Center in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).