Cristalino Lagoon Front Hotel, Restaurant & Spa

–Excellent location - show map
+42 photos
Cristalino Lagoon Front Hotel, Restaurant & Spa
1 / 50
Scored 9.1
Rated superb

Staff

9.5

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Genius discounts at this property are subject to book dates, stay dates and other available deals.

Get the celebrity treatment with world-class service at Cristalino Lagoon Front Hotel, Restaurant & Spa

Elegant Accommodation: Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar offers an adults-only 5-star experience with a modern restaurant serving Mediterranean cuisine. Guests enjoy free WiFi, an infinity swimming pool, sun terrace, and lush gardens. Comfortable Amenities: Rooms feature air-conditioning, private bathrooms, balconies with pool or lake views, and amenities such as tea and coffee makers, minibars, and flat-screen TVs. Additional facilities include a steam room, concierge service, and free on-site private parking. Dining Experience: The restaurant serves lunch and dinner with vegetarian options, complemented by a bar for relaxed evenings. Outdoor seating areas provide scenic views, enhancing the overall dining experience. Prime Location: Located 34 km from Chetumal International Airport, the hotel is highly rated for its attentive staff, scenic location, and excellent service support.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Tea/coffee maker in all rooms
  • Bar

Property highlights

    • Top location: Highly rated by recent guests (9.5)

    • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Sanna
    Finland Finland
    “I loved Bacalar and I loved this hotel! the rooms were big and bed was huuuge. Hotel is by the lake and the views are so beautiful! They offer kayaks and paddle boards too . In the evening you might see baths by the lake:)”
  • Ellenjane93
    United Kingdom United Kingdom
    “A fantastic hotel. It's on the nicest part of the lagoon, the views are really spectacular. The grounds of the hotel are beautiful and well kept. It was quiet, we even went during Easter week expecting it to be much busier. We never had any...”
  • Michael
    Netherlands Netherlands
    “Absolutely great place! Super service, great location near the lagoon, a lot of space to laydown and enjoy the sun or the shade. Super comfy beds, big rooms”
  • Maria
    Mexico Mexico
    “The location is great, super comfy beds and pillows.”
  • Isabel
    France France
    “The lagoon/pool area is really comfy and with a beautiful view”
  • Summer
    United States United States
    “-The gardens, rooms, and docks were beautiful -Staff went out of their way to make our trip special -Rooms had everything you need (nice toiletries, robes, beach towels, etc) -Easy to get to/from town by taxi ($70/trip)”
  • Libby
    United Kingdom United Kingdom
    “Stunning hotel with gorgeous views of the lagoon. 2 swimming pools and access to the best boat tours.”
  • Daniel
    Ireland Ireland
    “The property is an absolutely incredible location right on the lake in Bacalar with great views. The hotel has a great restaurant/bar area which overlooks the harbour. The hotel comes with free kayak and SUP hire. On check in at reception you are...”
  • Olaf
    United Kingdom United Kingdom
    “Very modern and comfortable rooms, 2 nice pools with plenty of sunbeds in beautiful and lush gardens, leading down to 2 jetties on the lake. Very responsive communications via WhatsApp group with staff. Great concierge service to arrange tours. 30...”
  • Steen
    Denmark Denmark
    “Great restaurant, free kayaks and SUP, friendly and service minded staff, best place by the lagoon from what we saw from our kayaks”

Hotel surroundings

Restaurants

1 restaurant on site
  • Cristalino Bar & Kitchen
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian

House rules

Cristalino Lagoon Front Hotel, Restaurant & Spa takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event