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About this property

Comfortable Accommodations: Hotel Colonial Playa del Carmen in Playa del Carmen offers air-conditioned rooms with private bathrooms, baths, work desks, and free toiletries. Each room includes a TV and a seating area with a sofa. Exceptional Facilities: Guests enjoy a year-round outdoor swimming pool and free WiFi. Additional amenities include a paid shuttle service, lift, 24-hour front desk, full-day security, tour desk, and luggage storage. Dining Experience: An American breakfast is served with warm dishes and fruits. The hotel provides a comfortable environment for relaxation and leisure. Prime Location: Located 34 km from Cozumel International Airport, the hotel is a 6-minute walk from Playa del Carmen Beach and 500 metres from the ADO International Bus Station. Nearby attractions include the Church of Guadalupe (3 km) and Xel Ha (47 km).

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.0

Breakfast info

American


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 double bed
2 single beds
3 single beds
2 double beds
1 double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Alison
    United Kingdom United Kingdom
    Good value for money hotel with lovely pool. Location preferred as just off main street but central. Friendly staff. Room clean. Very good breakfast at cafe next door provided by hotel with voucher. I ate there for other meals too as it was so...
  • Alison
    United Kingdom United Kingdom
    The pool is the main attraction of this hotel. It's a large hotel professional staff. Comfy bed. Good location in Playa del Carmen.
  • Tom
    New Zealand New Zealand
    Walking distance to ADO terminal and downtown. Great pool, fantastic breakfast, tidy and clean.
  • Tihomir
    Spain Spain
    Amazing interior design with a big pool. Rooms has safe box which is amazing. Reception has AC, when I arrived it was great. The rooms are very big and clean.
  • Dmitry
    Spain Spain
    A good hotel just 7mins walking from the beach and the 5th avenue. It was a bit noisy in the evening because all the rooms have windows to the common area with a swimming pool.
  • Karoline
    United Kingdom United Kingdom
    Yes the breakfast was good. The hotel was near the bus stop and near the beach. The room was nice and clean.
  • Alberto
    Mexico Mexico
    very good location, excellent reception and very comfortable and clean rooms, I will definitely continue using it, thank you very much.
  • Audrey
    Canada Canada
    As a solo female traveller, when you go to a new city (and I arrived after 10 pm, in a rain storm that impacted the wifi) it is always nice to be greeted by helpful friendly staff. I felt comfortable and safe.
  • Alla
    United Kingdom United Kingdom
    Very good location - everything is within walking distance. Next to the hotel there is a wonderful restaurant with a set breakfast and a set lunch for 100-200 pesos. And also very tasty Mexican street food (you will not go hungry at any time of...
  • Tanja
    Finland Finland
    Nice pool. Very quiet at night. Great location in the center. Fridge was a big plus same as the water refilling station in lobby.

Hotel surroundings

House rules

Hotel Colonial Playa del Carmen takes special requests - add in the next step!
Check-in
From 15:00 to 18:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

An official ID must be physically presented upon check-in.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Colonial Playa del Carmen in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

Guests under the age of 18 can only check in with a parent or official guardian.