Get the celebrity treatment with world-class service at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Situated in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness centre. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 1.4 km from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 19 km from the hotel.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.2

Breakfast info

Continental, Buffet

  • Free private parking available at the hotel


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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Sandra
Australia Australia
The room was beautiful. The staff were amazing. The service was fantastic.
Pawel
Sweden Sweden
I'd like to thank you very much for my recent stay at the Holiday Inn. Everything was of a very high standard. The food was delicious. The room was clean and spacious. I recommend this hotel.
Ubon
Canada Canada
Excellent food with variety. Friendly staff. Very clean and everything was well maintained. Discounts were given for a free spa session for both of us as well as 1 day of all inclusive meals after seeing the timeshare style presentation. With...
Leanne
United Kingdom United Kingdom
Large comfortable rooms, great location, amazing rooftop pool, excellent service from Cristian in reception
Sergej
Germany Germany
The hotel was great; it had a fantastic location. The rooms were very large and truly beautiful. The rooftop pool was excellent.
Linda
Switzerland Switzerland
Beautiful spacious room. Delicious breakfast and an amazing rooftop pool. The cleaning in the rooms was spotless.
Oren
Israel Israel
Huge room ,very feindly team, nice hot Jacuzi and swimming pul on the roof, pefact breakfast We will come back:)
David
United Kingdom United Kingdom
The room sizes were great, super comfy beds, not much noise. Food in the restaurants and on the rooftop were great. Excellent service from all staff.
Thamara
Canada Canada
The hotel is very well located, just one block from 5th Avenue and one block from Mamitas Beach. The staff is wonderful—very respectful, friendly, and kind. We only purchased the breakfast option, and we could choose between the Mexican restaurant...
Nathan
Canada Canada
The location, the food, the drinks, the friendly helpful staff

Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 sofa bed
and
1 large double bed
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Sustainability

This property has 1 third-party sustainability certification.
Ecostars
Ecostars

Hotel surroundings

Food & Drink

Breakfast

  • Good breakfast included with all options.
  • Served daily
    07:00 to 11:00
  • Food
    Bread • Pastries • Pancakes • Butter • Cheese • Cold meat • Eggs • Yogurt • Fruit • Cooked/warm meals • Jam • Cereal
Cachito
  • Cuisine
    Mexican
  • Service
    Lunch • Dinner
  • Dietary options
    Vegetarian • Vegan • Gluten-free
More food and drink
More food and drink
Meals • Restaurants • Facilities

House rules

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-004140/2025