We are a passionate team dedicated to making your stay exceptional. From the moment you reach out to us until your departure, we're here to ensure your comfort, answer any questions, and provide prompt support. Your satisfaction is our top priority, and we're always available to assist. Enjoy your stay with us!

We provide a limited supply of home and bath essentials, but please note these items are not replenished. If you run out, you'll need to purchase more. Here is what is supplied: toilet paper, hand soap, body soap, shampoo, paper towels, some trash bags, dish soap, and dish sponge, but anything else you feel you need must be purchased and brought onsite. Electricity is expensive here, so please help save energy by using the AC only when needed, closing all windows and doors when it's on, and shutting it off every time you leave. A daily allowance of 20Kw/Day of electricity is included for short-term rentals (2-27 nights). Additional consumption will be charged at 3.85 mxn/kw. Electricity is not included for bookings of 28 nights or more. On arrival, our local team will take a meter reading, and again on departure. You will be billed after check-out for any additional consumption. Please note that there is a mandatory cleaning service every from 21 nights on & every 21 days, at a charge of 50 USD. If your stay is between 21 and 42 nights, you'll be charged an additional 50 USD; for stays between 42 and 63 nights, two cleaning fees (100 USD total) will apply, and for every additional 21 nights thereafter, USD 50 will be charged. There’s an extra charge for additional guests/visitors over the capacity of the property. Please also note that the property uses surveillance cameras on the premises. These cameras are strictly for security reasons only. Lastly, long-term stays are available. There’s also a laptop-friendly space inside. Great for the remote worker! The laundry room in Two-Bedroom Apartment is communal and shared with the other units in the building. It is located on the second floor, next to the elevator. A reservation needs to be made at the front desk to make use of this room. Access and use is free of charge, but you will need to bring your own detergent.

The suite is located in ANAH inside the private community of Bahia Principe in Akumal and features lush tropical grounds, 3 pools with sun loungers you can enjoy, a covered shaded bar/lounge area, a rooftop terrace, a yoga area, and a gym. Akumal means “Place of the Turtles” in the ancient Mayan language, making it a fantastic spot for snorkeling activities. - For SHOPPING, GROCERY, RESTAURANTS & SHOPS, stop in Akumal Town, 6.7 km | 4.2 miles away. - 15-min walk (1.3 km | 0.8 mi) to KAY BEACH CLUB or to MULLIGANS SPORTS BAR near the golf course - Xcacel-Xcacelito Sea Turtle Sanctuary, with a beautiful beach and cenote, is just 5 km | 3 mi away - SWIM WITH SEA TURTLES at Akumal Bay Beach or visit the WELLNESS CENTER just 3.2 km | 2 mi away - ECO-PARKS w/underground rivers and caverns like Xel-ha Park (7.4 km | 4.6 mi), Xplor (35 km | 22 mi), Rio Secreto (34 km | 21 mi) and Xcaret (42 km | 26 mi) - Ancient Mayan RUINS (Tulum, Cobá, Chichen Itza) & CENOTES, like Gran Cenote are nearby. Cenotes are natural freshwater sinkholes unique to this Riviera Maya area. - GOLF in the community, Casa Club at Tulum Country Club, is 2.2 km | 1.4 miles away - 25 miles to Playa del Carmen & 16 miles to Tulum, fabulous towns w/shopping and a large variety of dining options.