Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation for more details.

If you are interested to get the resort’s transportation service, please ensure to get an email acknowledgement or confirmation as proof of booking, otherwise, written request provided here cannot be arranged. Take note that this transportation request requires an extra fee on your personal account so to confirm your seat/s, you have to provide us your permission first to proceed with the arrangement. In addition, complete flight information, number of persons and contact details are required to process your request.

A surcharge of PHP 1,456.00 per person, per night for regular rooms and PHP 2,464.00 per person per night for all Suite rooms applies for a maximum of 1 guest per room you wish to add to your reservation. Please note that these rates are subject to change without prior notice.

A credit card incidental deposit of PHP 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. Should there be no charges incurred during the stay, credit card pre-authorization will be cancelled upon check-out, refund is then subject to issuing bank’s policy.

There is an additional charge to use the massage, sauna and spa.

Room rates on December 31, 2025 (New Year's Eve) and February 16 & 17,2026 (Chinese New Year) include a common buffet dinner. Minimum of 2 persons and 4 persons for Family Room, Royal Suite and Presidential Suite. To guarantee your reservations, an extra person is also required to pay for dinner upon check-in based on the prevailing rate. Kid rate and charge will be determined on-site depending on their height. Mandatory Dinner will still be charged even if guests cannot take the meal due to flight time, late arrival or other reasons.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Henann Regency Resort and Spa con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.

Se pedirá un depósito por daños de ₱ 2.000 a la llegada. Se efectuará con tarjeta de crédito. Se te devolverá 14 días después del check-out. El depósito se devolverá por completo mediante tarjeta de crédito una vez revisado el alojamiento.