Please present the same credit card used to guarantee your booking, together with a valid passport, when checking in at the hotel. Please note that the name of the credit card holder must be the same as the guest's name on the passport and reservation.

Please note that the resort provides transfer services by speedboat and car between Trat Airport and the property at an additional charge. For more information, please contact the property directly. Contact details can be found on the booking confirmation.

A damage deposit of THB 3,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

For Joining New Year's Eve Gala Dinner On 31 Dec, there is additional charge guest required to pay with resort team or book via E-mail : treekohchang@santhiya.com directly.

New Year's Eve Gala Dinner On 31 Dec, there is additional charge must to pay at hotel directly for number occupied basic in room and extra person as below;

- Child age 0-1 year stays free with an accompanied adult.

- Child age 2-11 years old will be charged THB 1,500++/person.

- Adult age 12 years old and over will be charged THB 3,000++/person. "

Guests booking promotion Free Resort Credit will receive a room with daily breakfast and a 1,000 THB/room/night Resort Credit, which can only be applied to dining and spa services during the current stay and cannot be redeemed for cash

Benefit for booking made on 26 June 2025 onwards for stays between 24 December 2025 – 6 January 2026:

Guests will receive THB 2,000 resort credit per night

(Applicable for Dining, and spa services — excluding Gala Dinner service on 31 December) "

Při check-inu je nutné předložit platný průkaz totožnosti s fotografií a kreditní kartu. Upozorňujeme, že vyhovění zvláštním požadavkům závisí na dostupnosti a může se na ně vztahovat poplatek.

Při příjezdu do ubytování je vyžadována záloha na případné škody ve výši THB 3 000 Záloha bude vybrána v hotovosti. Částka Vám bude vrácena při odjezdu. Tato záloha je vratná v hotovosti v plné výši a podléhá kontrole případných škod v ubytování.