Reviews of Heaven Crest Vacation Homes Downtown - Studio and 1 Bedroom Suites 2 minute walk to Dubai Mall and Burj Khalifa
Dunya Tower, Burj Khalifa Area, Downtown, Downtown Dubai, Dubai, United Arab Emirates

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Reviewed: 26 September 2025 · Stayed in September 2025
Verified reviewReviewed: 26 September 2025 · Stayed in September 2025
Verified reviewReviewed: 26 September 2025 · Stayed in September 2025
Verified reviewExcellent location. Team is very responsive esp Mr Osama, Santos and Jigma. Awesome place. Will be back again.
Nothing
Reviewed: 25 September 2025 · Stayed in September 2025
Verified reviewNice apartament Thank you heaven crest Thank you osama
No think
Reviewed: 24 September 2025 · Stayed in September 2025
Verified reviewLocation is next to Dubai Mall.. Apartment is luxurious and provide a very comfortable stay. Good air conditioning and good WiFi..Has complete equipped kitchen and big bathroom. Would definitely stay here again if back to Dubai.
Reviewed: 23 September 2025 · Stayed in September 2025
Verified reviewExcellent location, clean and spacious. Good facilities. Even provide luggage storage!
No Drying machine.
Reviewed: 23 September 2025 · Stayed in September 2025
Verified reviewLocation
A little dated.
Reviewed: 22 September 2025 · Stayed in September 2025
Verified reviewAmazing location, best value for money, seamless automated process. No keys
Reviewed: 22 September 2025 · Stayed in September 2025
Verified reviewReviewed: 22 September 2025 · Stayed in September 2025
Verified reviewVery good apartment and clean, close to downtown. Really recommend. Thanks to Osama for his kind support.
All good
Reviewed: 22 September 2025 · Stayed in September 2025
Verified reviewLocation & cleanness
All good
Reviewed: 20 September 2025 · Stayed in September 2025
Verified reviewReviewed: 20 September 2025 · Stayed in September 2025
Verified reviewReviewed: 20 September 2025 · Stayed in September 2025
Verified reviewThe good location.
However, the hotel is of poor quality, and the bathroom smells unpleasant. The bed linen isn't the freshest, the kitchen ceiling is leaking, and the deposit isn't fully refunded if you pay online. There weren't a full set of towels—they only had bath towels, and when we asked for a change, they said an extra 30 AED. There was no cold water; boiling water flowed instead. Communication was only possible via Wi-Fi. Wi-Fi is very weak.
Reviewed: 17 September 2025 · Stayed in September 2025
Verified reviewReviewed: 17 September 2025 · Stayed in September 2025
Verified reviewEverything
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewEasy check-in. Staff kindly helped me with my huge amount of luggage! allowed me to have late check out and stored my luggage on my check out day due to late flight. I felt as though I could message them for anything and it wouldn't be an issue :)
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewEverything was perfect. Comfortable apartment with an excellent location, basically facing the Dubai Mall.
Reviewed: 16 September 2025 · Stayed in September 2025
Verified reviewExcellent location, spotless clean, seamless check in and check out!
Nothing really
Reviewed: 16 September 2025 · Stayed in August 2025
Verified reviewClean and tidy. Close to the mall.
Could have been a little more generous with tea and coffee (2 tea bags and 2 sugar). Also there were salt and pepper shakers which were empty and there were towels but no hand towels or tea towels. This was the only place while travelling for a month that didn’t provide some bare essentials in the apartment kitchen.
Reviewed: 15 September 2025 · Stayed in September 2025
Verified reviewReviewed: 15 September 2025 · Stayed in September 2025
Verified reviewReviewed: 14 September 2025 · Stayed in September 2025
Verified reviewReviewed: 13 September 2025 · Stayed in September 2025
Verified reviewThe location of the property is brilliant right across the Dubai Mall
Reviewed: 13 September 2025 · Stayed in September 2025
Verified review