The service wasn't as you might expect as they seemed to be short staffed and had 3 big events going on. The option to pay upfront for a dinner package was a bit of a swizz as there were lots of supplements to pay for different choices. I can understand for steak, but even some basic dishes had supplements and actually the quality wasn't all that. There really isn't any benefit to doing that I can see and they were cheeky enough to add a discretionary service charge to the bill before asking how the service was. The staff on reception even referred to it as 'the up sell' not the dinner package, so you can tell where the focus is and its not on the customer experience. We had to queue for breakfast 15mins too. If you have two weddings and a 60th party, you need more staff. We had also paid for another extra up front and it just didn't arrive.

The location and venue are beautiful, the roll top bath was a welcome treat.

Stayed in May 2024

Room was hot there is no AC.

Staff were extremely friendly.

Stayed in May 2024

Additional charge for parking when you're staying at the hotel. Someone had given our room number for bar service, but obviously hadn't signed for it - which meant that we had additional charges for things that we'd never had on departure. This was resolved by the manager. A previous version of myself would have just paid the bill to save the mither. Just a little annoying and awkward. The rooms were nice but it also never occurred to us that there would be a wedding party (obviously this is a prime wedding location) however we didn't expect DJ 1990s to be blaring until 12.30am. Feel that the hotel should pre warn people upon booking that this may be the case. Bar food - stopped serving at 6pm. We'd only just arrived at this time so had to venture out again for food, which led to an additional car parking charge.

Gorgeous building Nice location Spacious room with bath

Stayed in May 2024

Property was lovely, our room was gorgeous and the view was beautiful. The floors were very squeaky but that didn't bother us too much.

The property was absolutely gorgeous

Stayed in May 2024

We had a very lovely stay however I do have to mention the lobby/main level had a very strong perfume smell that Extremely bothered me. If anyone is sensitive to smell, I would quickly run up to my room, or scurry outside.

The grounds were lovely, room was comfortable and clean, breakfast was fantastic.

Stayed in May 2024

Nothing, however the pillows are incredibley hard to sleep on, but I may have just got some dodgy pillows

I loved the authentic nature of it! The history and just the general vibe

Stayed in May 2024

Food and drinks, nice but a little pricey.

Room clean and comfortable. Lovely walk around the Abbey and grounds, even in the rain was beautiful. Breakfast nice and plentiful.

Stayed in May 2024

It was a little bit too expensive for us to try and stay on for another night, when we made enquiries about that possibility, although the overall 1 night was lovely. I noticed that the glass shelf in the bathroom was a bit tilted at an angle, and that it would have been extra special to have say, a little cake/ to accompany the selection of tea and coffee, as we travelled a long way. But I would love to come back. I actually didn't take as many photos as I wanted, as I was rather put off the signage saying how you had to get permission to take photos. It was a wedding anniversary treat, so that was a bit of shame to not really get the photos I was hoping for. There were so many things I would have loved to get pictures of!!

Stunning grounds and majestic and beautiful all around. Loved the fact you could go for a walk and Go Ape was right on site. I also lived the fact there was a very beautiful piano.... it would have been even better if i could have heard it being used. I also liked the breakfast a lot, which was splendid.

Stayed in May 2024

It is not a dislike. However, my partner did not sleep very well as he found the mattress too soft for his back.

We loved the area, the building and the beautiful garden. Staff were fantastic.

Stayed in May 2024

Not enough seating for pre & after dinner guests. Conference people too noisy - which spoilt our stay somewhat. Breakfast - wasnt as fresh as it could have been, fried eggs were hard on the top!

Dinner was first class, food and service. The grounds are beautiful any time of the year.

Stayed in May 2024

Rooms could do with better lighting. And upgrade to modern electrical fittings ie usb connections

Staff were exceptionally professional. A member of the receptionist staff on Sunday was outstanding. I wish o hot his name to call him out.

Stayed in May 2024

I didn't like the wedding party music going on to early hours and the drunk people from it coming in at 3am or the fact it's 8 pounds a day to park at the property

I like the character of the property,the staff were so professional and food really good

Stayed in May 2024

Nothing

Beautiful historic building and delightful quirkyness in the decor. Comfy bed and lovely light airy restaurant with attentive staff.

Stayed in May 2024

To be honest, it was a great overnight stop. Unfortunately, we got a call at 3am from the staff telling us that our car had been broken into along with another vehicle. Luggage was stolen from the trunk (which was not visible from outside). The staff were very good and apologized. They already notified the police with report number etc. When we checked out the next morning, the duty manager said it was unfortunate and it hasn't happened before (sure... okay) and then said here's your bill for food etc. Okay, we had it, not a problem but there seemed to be little sympathy for the situation. In comparison, we arrived at our next hotel in Hull and when they heard we had our luggage stolen, they comped us the car parking fees and gave us a free drink on them even though it was nothing to do with their hotel. A nice touch that would have been appreciated from Coombe Abbey. Even if they had waived the 8-pound parking fee, or waived the desert from the meal, it would have been something. Unfortunately, the manager seemed very indifferent about the situation.

very nice staff upon check-in. Couldn't be more helpful. Restaurant staff and bar staff were really helpful and polite. We ate dinner there which was excellent. Room was good, nothing special but clean and orderly

Stayed in May 2024

Upgraded room was excellent. Dinner great but expensive. Great park setting, nature walk was worthwhile.

Stayed in April 2024

Car park charge a bit unusual

Old fashioned, quirky

Stayed in May 2024

Breakfast was VERY expensive for the range available Concern of the lack of warning of birds flying into the room

being able to have a drink outside in the garden choice of bar meal was good

Stayed in May 2024

It need a lick of paint

The History we loved the furniture the gardens it an amazing old place

Stayed in May 2024

Car parking needs to be more secure

Beautiful setting and interior superb

Stayed in May 2024

Nothing

The bedroom was very well furnished with a good bathroom. Breakfast was very pleasant in the conservatory and the food was good with helpful and pleasant staff.

Stayed in April 2024

Bed was lumpy with what felt like hole in the middle if the mattress.

Service, cleanliness, character, breakfast - all excellent

Stayed in May 2024

Nothing, really.

Beautiful building and grounds, friendly attentive staff - we were offered an upgrade at a great rate.

Stayed in April 2024

I booked bed and breakfast and the service was absolutely awful.. no hot food out for many guests waiting, after a while I decided to go for continental. However; everyone else had this idea too so there was no fruit or croissant’s - it was very poor and put a downer on our stay

Evening meal was sensational however…

Stayed in May 2024

Lighting in room not particularly bright. Unable to adjust the temperature of the shower. Drinks very expensive.

Location is fantasy. Room rate including breakfast was very good.

Stayed in May 2024