M4 Junction 13, Oxford Road, Newbury, RG20 8XY, United Kingdom
#15 of 15 hotels in Newbury
Guests' ChoiceBased on 1061 hotel reviews
6.9Cleanliness
7.6
Comfort
7.6
Location
7.9
Facilities
7.3
Staff
8.1
Value for money
6.9
Free WiFi
8.0
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End of dialog contentReviewed: 14 May 2024
Debbie
United KingdomPaying for parking. The light switch being nowhere near the door as enter the room... any light switch. No water in the room, or not that I noticed.
Comfortable bed and pillows a big plus. Friendly staff and very helpful too.
Stayed in May 2024
Reviewed: 12 May 2024
Jasdeep
United KingdomAll was worth the price. Wish parking wS cheaper
Facilities were very good
Stayed in February 2024
Reviewed: 18 April 2024
Dave
JerseyI didn't like the cracked hand basin in the room (144) this should be replaced before the room is let again.
The hotel was great. Easy to find, and a handy stop before our final destination.
Stayed in April 2024
Reviewed: 2 April 2024
Ian
United KingdomSomeone was smoking weed in our corridor made the whole place smell reported it to reception
Handy for Newbury Showground
Stayed in March 2024
Reviewed: 31 March 2024
Amanda
United KingdomBed was extremely uncomfortable. Constantly rolling into the middle! Ended up with extremely sore neck and back. Room was not as described on this website! It was spacious, although tired looking. Stain on carpet. Wasn't very warm and the fan in the bathroom never ever turns off! Drinks are expensive over £9 for a small white wine spritzer! Over £7 for a pint of lager!
Friendly staff. Nice food although overpriced. Main reception and dining area pleasant and clean. Room was spacious.
Stayed in March 2024
Reviewed: 17 March 2024
Emma
United KingdomHad to change rooms as first provide smelt of damp. Social area clinical with no ambience.
Price
Stayed in March 2024
Reviewed: 17 March 2024
Anthony
United KingdomLeft my breakfast room service request on my door handle the night before but nobody collected it so I never got breakfast room service and I never got a form left on my bedroom door after that. Having said that I went to the restaurant in the mornings for breakfast- no problem
Most things
Stayed in March 2024
Reviewed: 7 March 2024
Bonnie
United KingdomNeeded a little paint here and there
Breakfast was amazing
Stayed in March 2024
Reviewed: 7 March 2024
Kimberley
United KingdomParking charges, its a shame that the hotel charge residents for parking. The charge was wavered on our previous stay. I specifically asked what time the pool was open until when we checked in and told 8pm. When we went to the pool the staff member in the fitness center announced that he was closing the pool at 7:30pm. This was disappointing. Upon check in I wasn't told what time check out was and what tie breakfast was served until. I tried to call from the phone in our room but the phone didn't work. I had to ring the hotel from my mobile for this information and again to order room service. One of the bedside lights didn't work which wasn't ideal with two children in the room.
The room was a good size and beds were comfortable. The swimming pool is lovely. Breakfast is also good with lots of options. Lovely touch being given warm cookies on arrival. We have stayed here before and will stay again.
Stayed in March 2024
Reviewed: 26 February 2024
Cheryl
United KingdomBreakfast was very nice.The room was very comfortable
Stayed in December 2023
Reviewed: 23 February 2024
Michael
United KingdomOnly let down was the room, need some updating, but was ok for the days booked.
Facilities was very good, and staff was very good indeed. Well look after from day one . Manager of restaurant and staff a big shout out to them.
Stayed in February 2024
Reviewed: 18 February 2024
Jackie
United Kingdoma window that opened
Stayed in February 2024
Reviewed: 17 February 2024
Piper
United KingdomNot enough tea and coffee in the room
Friendly staff. Nice large ground floor room. Food was nice. Bed was very comfortable and the room was nice and quiet.
Stayed in February 2024
Reviewed: 15 February 2024
Paul
United KingdomFood wasn’t great.
Location is good for work. Nice hotel.
Stayed in January 2024
Reviewed: 2 February 2024
Stephanie
United KingdomAdditional charge for parking. Should be covered in cost of stay, given that the hotel is destinational and cannot be accessed without a car
Friendly welcome! Fitness & swimming facilities
Stayed in January 2024
Reviewed: 30 January 2024
Priest
United KingdomThe restaurant not so helpful as when inquiring for a table for two we where asked had we book one . Then we where directed to soft seated area? When there was clearly enough room in the restaurant it self? So we decided to eat go out and it in Newbury .
Reception happy and helpful.
Stayed in January 2024
Reviewed: 25 January 2024
Stephen
United KingdomSadly we were Disappointed by the Food, we ate in the Restaurant in the Evening, Menu looked promising but food was distinctly Average and Lacklustre. Breakfast whilst a Good offering Quality was lacking, The scrambled Egg was revolting and the Greek yogurt was thin and pourable. A Premier Inn breakfast is cheaper but Quality is far superior.
Fabulous Location for us as we were attending a family event near Swindon on Sunday. Spotlessly clean Reception,Bar,Dinning Area and Leisure facilities and Our Room. Extremely comfortable bed and Very Thoughtful extras in Room. Loved the Pool & Spa facilities. EXCELLENT VALUE FOR MONEY- WILL STAY HERE AGAIN FOR SURE.
Stayed in January 2024
Reviewed: 15 January 2024
M
United KingdomThe heating in my room was broken throughout my 3 night stay. There was no offer to change rooms and it wasn't until I asked that a portable heater was supplied one was.
Stayed in January 2024
Reviewed: 15 January 2024
Cheryl
United KingdomThe breakfast was very nice and the rooms were very clean, the staff were very helpful and friendly.
Stayed in December 2023
Reviewed: 13 January 2024
Karen
United KingdomI thought we had booked an accessible room as we had before. Bed far too high for myself with limited mobility. It was horrendous getting on the bed. Couldn't use the shower as I couldn't get into the bath!
Very clean, warm and inviting. Lots of products in bathroom. We have used here several times and really enjoyed it.
Stayed in January 2024
Reviewed: 13 January 2024
Bob
United KingdomNo lift
Stayed in January 2024
Reviewed: 12 January 2024
Rafal
Polandinvoicing process with problems
nice hotel, tasty breakfast
Stayed in December 2023
Reviewed: 10 January 2024
Sairam
GermanyBreakfast
Courteous staff, Parking
Stayed in November 2023
Reviewed: 30 December 2023
Benjamin
United Kingdomparking charge
Very good staff, especially ?Svetlozer? Lovely facilities, food, and room
Stayed in December 2023
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