The staff were mostly pleasant but they seemed a bit disorganized. On the second night, the food was a bit of a let down as we felt we were given leftovers. The night before, food was much better.

The hotel is freshly refurbished so mostly clean and fresh. The spa facilities are basic but not crowded at all so that's a bonus. The hotel is located in a very quiet area eventhough it's very close to a rather busy road. Breakfast and 1 of our dinners were very good.

Stayed in May 2024

The bathroom, There was no handrail to hold to get into the bath for a shower, and having just had a hip replacement I had to be extremely careful.

room was ok but could have had better lighting. Breakfast was ok.

Stayed in May 2024

Restaurant service very poor,40 minutes sat at table without offer of a drink or menu?,Gaveup and and went into town to eat!!

Staff friendly and helpful Room clean and tidy ,Lounge and bar very good

Stayed in May 2024

£4 for half a coke how do you justify that Just under a tenner for a glass of wine . RIPOFF breakfast was a bit disorganised but ok

Really nice hotel for the price staff were friendly room really nice . 2nd time we have stsyed here

Stayed in May 2024

Breakfast Buffett

Stayed in May 2024

Lifts didn’t work No AC in rooms (broken) Fridge broken

Location Staff Cleanliness

Stayed in May 2024

Well located, good parking space, good WiFi, good food, very confortable bed and pillow, had a great sleep, etc

Stayed in May 2024

Salmon was a little overcooked at dinner

Breakfast good. Pool good

Stayed in May 2024

There were various little things that needed attention, such as the remote control not working for the A/C, the lift being out of order, the loo seat being broken, a light bulb out

The room was comfortable, modern and spacious. The staff were very friendly and professional.

Stayed in May 2024

Lift wasn’t working. Nil prior warning of this. Room was in 2nd floor lots of luggage to have to carry and doing it difficult. Air con wasn’t working Fridge had been removed from room

Reception staff were excellent Bar staff very helpful Good location Rooms very spacious

Stayed in May 2024

The room was quite hot even with windows open and the air conditioning unit wasn’t working. The plugs could do with some updating- ie having some usb sockets but these are minor things

Beautiful property, great gym, spa and pool

Stayed in May 2024

Rooms looked a bit dated and tvs were old

Service was great and nice and quiet

Stayed in May 2024

Steam room out of action and pool female changing rooms smelt of urine

Spa facilities Hotel room was clean and prompt customer service

Stayed in May 2024

The hotel was very quiet but that’s because it was Christmas and with COVID

Breakfast was a bit strange because of COVID but the food was very nice. I asked if I could have a fresh fried egg and it was very nice. The spar was very good well organised.

Stayed in December 2021

The health spa said it was open til 9:30pm and the email we received say 9:30pm. We planned our day around this expectation but when we arrived they said 7:30pm. Neither reception nor the spa staff acknowledged that this was a change from advertised hours or offered a reason. The room was lovely but walls a bit thin at points when others were loud. Some of the corridors had substantial wear and tear.

I like this hotel, it is well located for me and the health spa is nice, worth the extra money . The breakfast was lovely and they did extra vegetarian sausages for us. Staff very friendly and professional.

Stayed in January 2022

Breakfast was somewhat disappointing. Whilst appreciating that we are living in tricky (COVID) times, the choice on offer was very limited and surprising for a hotel of this quality (especially when everything else was so good). Examples included: 1. No selection of teas - just a basket with a few 'builders' tea bags in. The staff did kindly get me some Earl Grey, but there is no obvious reason why they couldn't just have put a selection out. 2. The hot buffet was ok, but the scrambled egg on the first day was awful - the second morning it was much better. Sausages were over-cooked and very tough. 3. Cereal selection was limited and nothing healthy. 4. Whilst the fruit salad was good, we would have preferred a selection of fresh fruit (maybe as well as?). 5. The yoghurts were terrible - cheap, tasteless rubbish. It wouldn't take much to bring the breakfasts up in quality to match the rest of the hotel's offering.

Our room was lovely - we had a deluxe room, which was very spacious. We were a little surprised that there was no hairdryer provided, but this was not a problem, and we are sure that we could have asked reception for one had it been a real issue. We had dinner in the restaurant, and this was very good - tasty and reasonably priced. The health and leisure facilities were excellent. The staff were very attentive and helpful and the pool was a perfect temperature. It was very clean and it was clear that a lot of effort had gone into ensuring that cleaning was taken seriously.

Stayed in January 2022

run down - needs updating. dinner is expensive at £19 for once meal!

Lovely pool, great location, staff were very friendly

Stayed in January 2022

rooms need a paint and a little updating, staff miserable young kids not knowing what times restaurant opens Ect, no atmosphere our room with balcony had a very full ashtray from previous guests we non smokers hallway carpets leading to rooms full of stains on the plus side food really nice and value for money. I had a executive room but the Deluxe was amazing wish we had booked that instead same price.

spa and food

Stayed in December 2021

Rooms need to be updated also aircon

Restaurant excellent

Stayed in November 2021

No service at breakfast, it felt a bit chaotic. I think for the price tea and coffee should be served by staff. My husband doesn't get on with coffee there were no teaspoons to retrieve the teabags as they had been used for coffee. It felt like a work cafeteria rather than a rather expensive hotel!

Clean, bed comfortable as were the pillows and staff were friendly

Stayed in December 2021

breakfast was just okay

comfortable bed and a very clean room

Stayed in December 2021

Not many breakfast options

Lovely Spa facilities Good location

Stayed in December 2021

The choice for Vegans was limited ans my wife's meal wasn't cooked properly

The Spa was very good and the staff were helpful

Stayed in December 2021

Room smelt of cigarette smoke

The room was nice but it had a heavy smell of smoke.

Stayed in November 2021