Southernhay East, Exeter, EX1 1QF, United Kingdom
#26 of 28 hotels in Exeter
Guests' ChoiceBased on 4023 hotel reviews
7.4Cleanliness
8.0
Comfort
8.1
Location
9.1
Facilities
7.7
Staff
8.2
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 12 May 2024
Zoe
United KingdomRoom was tired.. peeling paint, marks on the carpet, mould in the shower (loose drain cover) .. sofa bed looked a bit grubby and tired... overcharged for parking.... didn't feel it was value for money....
Reception staff were friendly and helpful at check-in, location is very good- very close to Exeter city centre and the room was spacious.
Stayed in May 2024
Reviewed: 12 May 2024
Emma
United KingdomOur room above the entrance and people congregated late at night to drink and smoke which impacted on our sleep and stay
The location, staff and facilities great
Stayed in May 2024
Reviewed: 12 May 2024
Mark
United KingdomBreakfast bacon undercooked and no mushrooms as per breakfast menu. Also an additional fee to swim
Location, decor and cleanliness
Stayed in May 2024
Reviewed: 12 May 2024
Deborah
United KingdomThe new charge for using swimming pool didn’t show in email until after I made my booking. If I had known I had to pay £10 to use pool I would have stayed at another hotel, that was same rate and pool was free for hotel guests!
Location great, staff were very efficient and friendly
Stayed in May 2024
Reviewed: 11 May 2024
Chris
United KingdomRoom was clean but very tired. Paint work was chipped, the bottom of the bathroom door was in poor condition, laminate peeling away, paint on ceiling flaking off. Old fashioned and poorly kept furniture. Staff in restaurant at breakfast less than friendly!
Location
Stayed in May 2024
Reviewed: 10 May 2024
Nigel
United KingdomRoom 183 a little tired
Location and breakfast and bar area great and staff very helpful. Pool and Health Sap excellent
Stayed in May 2024
Reviewed: 7 May 2024
Cuan
United KingdomRoom could have been cleaned a bit better and bathroom extractor didn’t work, shower hose needed tightening
Great staff and location and swimming pool facilities.
Stayed in May 2024
Reviewed: 6 May 2024
Anne-marie
United KingdomChargeable spa facilities and quite dated interiors but was clean enough.
Centre location and parking on site
Stayed in May 2024
Reviewed: 5 May 2024
Anne
United KingdomChecking in was not smooth and blamed on a system not loading my booking so long delay which I found embarrassing as queue was very long. Breakfast was chaotic and disorganised and needs reviewing. Disappointed as was hoping for a relaxed leisurely breakfast.
Room was clean , comfortable with lovely shower facilities. Room had everything required and good choice of hot drinks as well as some cold drinks in the fridge. Very quiet and not disturbed by any guests coming or going.
Stayed in May 2024
Reviewed: 4 May 2024
John
United KingdomDust and dirt in the room, very uncomfortable bed, short of condiments in the room, No hand towels. Paying extra for parking.
Location
Stayed in May 2024
Reviewed: 2 May 2024
Rebecca
United KingdomSlow service at the bar. Waited for checking in but the lady was lovely and offered us a drink
Central, clean
Stayed in April 2024
Reviewed: 2 May 2024
Meleisa
United KingdomBed incredibly uncomfortable, room dated, restaurant overpriced and not very good
Location, some friendly staff, lovely shower
Stayed in April 2024
Reviewed: 2 May 2024
Jones
United KingdomI am coeliac so found the evening menu very limited in choice. The breakfast was fine with all the available food clearly labelled.
The location was perfect for our time in Exeter. The hotel was very spacious and the room we had was comfortable and quiet.
Stayed in May 2024
Reviewed: 30 April 2024
Verity
United KingdomIt's a shame that you now have to pay an additional ten pounds per person per visit for the pool. This is part of the reason my husband and I choose this hotel. We come child free and enjoy the use of the pool too. The extra money doesn't make it seem worth it.
Breakfast is gorgeous, lots of choice and good quality. Hotel rooms are great too, upgrade if you can, its worth it.
Stayed in April 2024
Reviewed: 30 April 2024
Darren
United KingdomI was initially given a room that was already occupied by other guests
The reception staff were very helpful and provided my Dad with a room upgrade ahead of his surgery the next day.
Stayed in April 2024
Reviewed: 30 April 2024
Samuel
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 29 April 2024
Eleanor
United KingdomRoom was dated (although clean). Some of the breakfast options were an additional charge ,which seemed unnecessary.
Great breakfast, lovely bar area. Perfect location for the city centre
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomShower didn't let water out as was blocked which subsequently flooded bathroom. (Staff were brilliant and sorted quite quickly. We had complementary drink whilst we waited but this meant my wife had only pulled on some gym trousers and top quickly and felt scruffy and had wet hair whilst having her drink).Two lights in bedroom didn't work - reading light by bed and table lamp. Curtain hook was detached on one of the curtains which made curtain didnt hang correctly.
Location was perfect. Staff were brilliant.
Stayed in April 2024
Reviewed: 29 April 2024
Melissa
United KingdomBreakfast/ restaurant meals and drinks very expensive.. would have liked option of affordable bar snack!. Pillows very hard. Also were not told about swimming pool being separate entity to the Mercure hotel .Fortunately we were waived fee because we booked before April. But from now on will be £10 for hotel users.
Great location in lovely quiet gardens close to cathedral & city, very welcoming friendly staff. Attractive Foyer/ restaurant/ bar area.
Stayed in April 2024
Reviewed: 28 April 2024
Barinder
United KingdomNice clean central hotel with a swimming pool and a gym.
Stayed in March 2024
Reviewed: 28 April 2024
Page
United KingdomOur room The lights didn't work properly It seemed a little outdated My son slept on a sofa bed, which he claimed was not comfortable, and took up all the space in the room We were told we had to pay to use the leisure facilities per person which was an extra charge Some.of the facilities were closed, i.e., sauna and jacuzzi so we could.only use the pool so the £30 charge we had to pay was not value for money
Fab location short walk to city centre Hotel itself food etc were excellent
Stayed in April 2024
Reviewed: 25 April 2024
Michael
United Kingdomthat the room didn't have a fridge and I could not get the air conditioning on
room spacious and bed was nice and comfy, plus the location was perfect and the staff lovey especially the bar staff on the Sunday evening
Stayed in April 2024
Reviewed: 25 April 2024
Tomlinson
United KingdomGreat stay everytime
Location
Stayed in April 2024
Reviewed: 22 April 2024
Sheila
United KingdomI thought it was disappointing to have to pay for car parking and the wellness facilities for each visit.. on top of the price we paid for the room ! The room housekeeping was poor.. no tea /coffee etc replaced after first day , shower cosmetic bottles were empty and not replaced. It was noisy in the room with traffic and people shouting outside at all hours of the night.
Stayed in April 2024
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