147c Cromwell Road, Kensington and Chelsea, London, SW5 0TH, United Kingdom
#372 of 1,005 hotels in London
Guests' ChoiceBased on 657 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
8.8
Value for money
7.5
Free WiFi
8.0
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End of dialog contentReviewed: 23 May 2024
Angadu
SingaporeMay be breakfast refill . It take lot of time
Good locations and good staff
Stayed in May 2024
Reviewed: 29 April 2024
Isobel
United KingdomNothing I didn't like
Loved how comfortable the bed was and also how the hotel as L'Occitane toiletries, such an lovely added luxury.
Stayed in April 2024
Reviewed: 29 April 2024
Soultana
GreeceThere were no slippers
The bar and the breakfast
Stayed in February 2024
Reviewed: 14 April 2024
Gabriela
BrazilNot so close to the underground. In my opinion, so expensive for what it offers. But, it’s London.
I like the bar, the ease of the restaurant below. The staff was perfect with us. A supermarket in front of.
Stayed in April 2024
Reviewed: 11 April 2024
Anastasis
NetherlandsTV
Breakfast, staff
Stayed in April 2024
Reviewed: 19 March 2024
Teodora
BulgariaBoth pillows were too soft, and the mattress was too soft to be really comfortable.
Location is perfect if you travel from Heathrow Airport. Convenient transport to all London attractions. Safe area with a few places to eat. Big Sainsbury's supermarket just across the street.
Stayed in March 2024
Reviewed: 12 March 2024
Janice
United StatesShower doors, refrigerator did not cool drinks well
Location and cleanliness
Stayed in March 2024
Reviewed: 17 February 2024
Ali
Saudi Arabia- I was 3 minutes late for breakfast and a supervisor told me it was up and then he was gone. He was not cooperative. It would have been better for him to tell me what I wanted and be cooperative. - There are not many options for breakfast.
cleanliness. Hotel location
Stayed in February 2024
Reviewed: 15 February 2024
Raymond
United KingdomNothing
The staff were nice and friendly
Stayed in February 2024
Reviewed: 14 February 2024
Jo
United KingdomNothing
Clean
Stayed in February 2024
Reviewed: 12 February 2024
Bassey
NigeriaThe Rug on the walkway are in dire need of replacement. My request for a front view room could not be met even though I spent four (4) nights there.
Very warm and friendly staff
Stayed in February 2024
Reviewed: 30 January 2024
Joanne
United KingdomWe had food in the bar area and it was very poor
Everything was comfortable
Stayed in January 2024
Reviewed: 29 January 2024
Angadu
SingaporeNone
Good
Stayed in January 2024
Reviewed: 12 January 2024
Sharon
United KingdomVery noisy at night, lots of banging doors.
Staff were exceptional.
Stayed in December 2023
Reviewed: 11 January 2024
Angadu
SingaporeHigher cost in general
Location , connectivity and also staff support
Stayed in January 2024
Reviewed: 8 January 2024
Jk_on_the_radio
United KingdomWe chose the property above others based on having parking. There was no ability to reserve - fine - one assumes no need and plenty of space. Sadly not at all. Just about 15 spaces for several hundred rooms. Caught us totally unawares. Parked at a competitor hotel. Booking.com states parking is available - in name only from my experience. Alternates not suggested either.
Staff are lovely and friendly - especially the restaurant Team. Rooms are well designed and laid out - the aircon does not disturb. Great showers. A bit tight on the Tea Bags ( 2 x 2 Types..)
Stayed in January 2024
Reviewed: 20 December 2023
Guvenc
TurkeyWater pressure in the shower
Central locationd and cleanliness
Stayed in December 2023
Reviewed: 15 December 2023
Trang
VietnamSome requested were forgotten and subsequent reminders were needed. Not many of those though.
The room is spacious and functional. We were demanding and yet they were nice and kind enough with our numerous requests.
Stayed in December 2023
Reviewed: 15 December 2023
Gary
SingaporePrice is too high
Good size family room
Stayed in December 2023
Reviewed: 13 December 2023
Phimphath
ThailandBreakfast should be more variety with some Asian food e.g. Japanese rice, soup.
Great location. Comfortable room.
Stayed in September 2023
Reviewed: 10 December 2023
Mr
ArmeniaStaff didn't help us with baggage, air conditioning was noisy and cool in the room. Ventilation in the corridor was awful. The room is very small for the deluxe queen category. There was no wardrobe in the room.
Location, cleaning
Stayed in December 2023
Reviewed: 28 November 2023
Ali
BahrainThey were not serious about their promises.
Location
Stayed in November 2023
Reviewed: 23 November 2023
Virginia
Bahamasthe quality of the food
Stayed in November 2023
Reviewed: 23 November 2023
Soo
SingaporeLocation, cleanliness of room
Stayed in November 2023
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